Privacy Policy

Privacy and Confidentiality

Welcome to the website (the “Site”) operated by Marlbo Trading Company. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will collect information only where it is necessary for us to do so and we will collect information only if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

Data that we collect

We may collect various pieces of information if you seek to place an order for a product with us on the Site.

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

Marlbo shall collect the following information where you are a buyer

Identity data, such as your name, gender, profile picture, and date of birth.
contact data, such as billing address, delivery address/location, email address and phone numbers.
Biometric data, such as voice files when you use any voice search function, billing account information: account details,
credit card account and payment information (such account data may also be collected directly by our affiliates and/or third party payment service providers)

Transaction records/data, such as details about orders and payments, user clicks, and other details of products and Services related to you;
Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, device information, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the Site;

Profile data, such as your username and password, account settings, orders related to you, user research, your interests, preferences, feedback and survey responses Usage data, such as information on how you use the Site, products and Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates.

Marketing and communications data, such as your preferences in receiving marketing from us and our third parties, your communication preferences and your chat, email or call history on the Site or with third party customer service providers; and Additional information we may request you to submit for due diligence checks or required by relevant authorities as required
for identity verification (such as copies of government issued identification, e.g. passport, ID cards, etc.) or if we believe
you are violating our Privacy Policy or our Customer Terms and Conditions.

We will use the information you provide to enable us to process your orders
and to provide you with the services and information offered through our
website and which you request in the following ways:
If you are a buyer:
Processing your orders for products:
Process orders you submit through the Site;
Deliver the products you have purchased through the Site for
which we may pass your personal information on to a third
party (e.g. our logistics partner) in order to make delivery of
the product to you;
Update you on the delivery of the products;
Provide customer support for your orders;
Verify and carry out payment transactions (including any credit
card payments, bank transfers, offline payments, remittances,
or e-wallet transactions) in relation to payments related to you
and/or services used by you. In order to verify and carry out
such payment transactions, payment information, which may
include personal data, will be transferred to third parties such
as our payment service providers;
Providing services
Facilitate your use of the services or access to the Site;
Administer your account with us;
Display your name, username or profile on the Site (including
on any reviews you may post);
Respond to your queries, feedback, claims or disputes,
whether directly or through our third party service providers;-
Marketing and advertising:
Provide you with information we think you may find useful or
which you have requested from us (provided you have opted to
receive such information);
Send you marketing or promotional information about products
and services on the Site from time to time, (provided you have
opted to receive such information); and
Help us conduct marketing and advertising;
Legal and operational purposes:
Ascertain your identity in connection with fraud detection
Compare information, and verify with third parties in order to
ensure that the information is accurate;
Process any complaints, feedback, enforcement action you
may have lodged with us;
Produce statistics and research for internal and statutory
reporting and/or record-keeping requirements;
Store, host, back up your personal data;
Prevent or investigate any actual or suspected violations of our
Terms of Use, Privacy Policy, fraud, unlawful activity, omission
or misconduct, whether relating to your use of Site or any
other matter arising from your relationship with us;
Perform due diligence checks;
Comply with legal and regulatory requirements (including,
where applicable, the display of your name, contact details
and company details), including any law enforcement requests,
in connection with any legal proceedings, or otherwise deemed
necessary by us; and
Where necessary to prevent a threat to life, health or safety.
Analytics, research, business and development:
Understand your user experience on the Site;
Improve the layout or content of the pages of the Site and
customize them for users;
Identify visitors on the Site;
Conduct surveys, including carrying out research on our users’
demographics and behavior;
Derive further attributes relating to you based on personal
data provided by you (whether to us or third parties), in order
to provide you with more targeted and/or relevant
Conduct data analysis, testing and research, monitoring and
analyzing usage and activity trends;
Further develop our products and services; and
Any other purpose to which your consent has been obtained;
Conduct automated decision-making processes in accordance
with any of the above purposes.
Further, we will use the information you provide to administer your account
with us; verify and carry out financial transactions in relation to payments
you make; audit the downloading of data from our website; improve the
layout and/or content of the pages of our website and customize them for
users; identify visitors on our website; carry out research on our users’
demographics; send you information we think you may find useful or which
you have requested from us, including information about our products and
services, provided you have indicated that you have not objected to being
contacted for these purposes.
Subject to obtaining your consent we may contact you by email with details
of other products and services. You may unsubscribe from receiving
marketing information at any time in our mobile application settings or by
using the unsubscribe function within the electronic marketing material. We
may use your contact information to send newsletters from us and from our
related companies. If you prefer not to receive any marketing
communications from us, you can opt out at any time.
We may pass your name and address on to a third party in order to make
delivery of the product to you (for example to our courier or supplier). You
must only submit to us the Site information which is accurate and not
misleading and you must keep it up to date and are responsible for
informing us of changes to your personal data, or in the event you believe
that the personal data we have about you is inaccurate, incomplete,
misleading or out of date inform us of changes. You can update your
personal data anytime by accessing your account on the Site.
Your actual order details may be stored with us but for security reasons
cannot be retrieved directly by us. However, you may access this
information by logging into your account on the Site. Here you can view the
details of your orders that have been completed, those which are open and
those which are shortly to be dispatched and administer your address
details, bank details ( for refund purposes) and any newsletter to which you
may have subscribed. You undertake to treat the personal access data
confidentially and not make it available to unauthorized third parties. We
cannot assume any liability for misuse of passwords unless this misuse is our
Other uses of your Personal Information
We may use your personal information for opinion and market research. Your
details are anonymous and will only be used for statistical purposes. You can
choose to opt out of this at any time. Any answers to surveys or opinion
polls we may ask you to complete and will not be forwarded on to third
parties. We save the answers to our surveys separately from your email
We may also send you other information about us, the Site, our other
websites, our products, sales promotions, our newsletters, anything relating
to other companies in our group or our business partners. If you would
prefer not to receive any of this additional information as detailed in this
paragraph (or any part of it) please click the ‘unsubscribe’ link in any email
that we send to you. Within 7 working days (days which are neither (i) a
Sunday, nor (ii) a public holiday anywhere in Sri Lanka) on receipt of your
instruction we will cease to send you information as requested. If your
instruction is unclear we will contact you for clarification.
We may further anonymize data about users of the Site generally and use it
for various purposes, including ascertaining the general location of the users
and usage of certain aspects of the Site or a link contained in an email to
those registered to receive them, and supplying that anonymized data to
third parties such as publishers. However, that anonymized data will not be
capable of identifying you personally.
Third Parties and Links
We may pass your details to other companies in our group. We may also pass
your details to our agents and subcontractors to help us with any of our uses
of your data set out in our Privacy Policy. For example, we may use third
parties to assist us with delivering products to you, to help us to collect
payments from you, to analyze data and to provide us with marketing or
customer service assistance. We may also exchange information with third
parties for the purposes of fraud protection and credit risk reduction.
We may share (or permit the sharing of) your personal data with and/or
transfer your personal data to third parties and/or our affiliates for the
above-mentioned purposes. These third parties and affiliates, which may be
located inside or outside your jurisdiction, include but are not limited to:
Service providers (such as agents, vendors, contractors and partners)
in areas such as payment services, logistics and shipping, marketing,
data analytics, market or consumer research, survey, social media,
customer service, installation services, information technology and
website hosting;
Their service providers and related companies; and
Other users of the Site.
We may transfer our databases containing your personal information if we
sell our business or part of it, provided that we satisfy the requirements of
applicable data protection law when disclosing your personal data. Other
than as set out in this Privacy Policy, we shall NOT sell or disclose your
personal data to third parties without obtaining your prior consent unless
this is necessary for the purposes set out in this Privacy Policy or unless we
are required to do so by law. The Site may contain advertising of third
parties and links to other sites or frames of other sites. Please be aware
that we are not responsible for the privacy practices or content of those
third parties or other sites, nor for any third party to whom we transfer your
data in accordance with our Privacy Policy. You are advised to check on the
applicable privacy policies of those websites to determine how they will
handle any information they collect from you.
In disclosing your personal data to third parties, we endeavor to ensure that
the third parties and our affiliates keep your personal data secure from
unauthorized access, collection, use, disclosure, processing or similar risks
and retain your personal data only for as long as your personal data helps
with any of the uses of your data as set out in our Privacy Policy.
We may transfer or permit the transfer of your personal data outside of Sri
Lanka for any of the purposes set out in this Privacy Policy. However, we will
not transfer or permit any of your personal data to be transferred outside of
Sri Lanka unless the transfer is in compliance with applicable laws and this
Privacy Policy.
We may share your personal data with our third party service providers or
affiliates (e.g. payment service providers) in order for them to offer services
to you other than those related to your use of the Site. Your acceptance and
use of the third party service provider or our affiliate’s services shall be
subject to terms and conditions as may be agreed between you and the
third party service provider or our affiliate. Upon your acceptance of the
third party service provider’s or our affiliate’s service offering, the
collection, use, disclosure, storage, transfer and processing of your data
(including your personal data and any data disclosed by us to such third
party service provider or affiliate) shall be subject to the applicable privacy
policy of the third party service provider or our affiliate, which shall be the
data controller of such data. You agree that any queries or complaints
relating to your acceptance or use of the third party service provider or our
affiliate’s services shall be directed to the party named in the applicable
privacy policy.
We or our authorized service providers may use cookies, web beacons, and
other similar technologies in connection with your use of the Site.
The acceptance of cookies is not a requirement for visiting the Site.
However, we would like to point out that the use of the ‘basket’ functionality
on the Site and ordering is only possible with the activation of cookies.
Cookies are small text files (typically made up of letters and numbers)
placed in the memory of your browser or device when you visit a website or
view a message. They allow us to recognise a particular device or browser.
Web beacons are small graphic images that may be included on the Site.
They allow us to count users who have viewed these pages so that we can
better understand your preference and interests. Cookies are tiny text files
which identify your computer to our server as a unique user when you visit
certain pages on the Site and they are stored by your Internet browser on
your computer’s hard drive. Cookies can be used to recognize your Internet
Protocol address, saving you time while you are on, or want to enter, the
Site. We only use cookies for your convenience in using the Site (for
example to remember who you are when you want to amend your shopping
cart without having to re-enter your email address) and not for obtaining or
using any other information about you (for example targeted advertising).
However, certain cookies are required to enable core functionality (such as
adding items to your shopping basket), so please note that changing and
deleting cookies may affect the functionality available on the Site. Your
browser can be set to not accept cookies, but this would restrict your use of
the Site. Please accept our assurance that our use of cookies does not
contain any personal or private details and are free from viruses.
This website uses Google Analytics, a web analytics service provided by
Google, Inc. (“Google”). Google Analytics uses cookies, which are text files
placed on your computer, to help the website analyze how users use the
site. The information generated by the cookie about your use of the website
(including your IP address) will be transmitted to and stored by Google on
servers in the United States. Google will use this information for the purpose
of evaluating your use of the website, compiling reports on website activity
for website operators and providing other services relating to website
activity and internet usage. Google may also transfer this information to
third parties where required to do so by law, or where such third parties
process the information on Google’s behalf. Google will not associate your IP
address with any other data held by Google. You may refuse the use of
cookies by selecting the appropriate settings on your browser, however
please note that if you do this you may not be able to use the full
functionality of this website. By using this website, you consent to the
processing of data about you by Google in the manner and for the purposes
set out above.
We have in place appropriate technical and security measures to prevent
unauthorized or unlawful access to or accidental loss of or destruction or
damage to your information. When we collect data through the Site, we
collect your personal details on a secure server. We use firewalls on our
servers. Our security procedures mean that we may occasionally request
proof of identity before we disclose personal information to you. You are
responsible for protecting against unauthorized access to your password and
to your computer.
You should be aware, however, that no method of transmission over the
Internet or method of electronic storage is completely secure. While
security cannot be guaranteed, we strive to protect the security of your
information and are constantly reviewing and enhancing our information
security measures.
Your rights
If you are concerned about your data, you have the right to request access
to the personal data which we may hold or process about you. You have the
right to request us to correct any inaccuracies in your data free of charge.
At any stage you also have the right to ask us to stop using your personal
data for direct marketing purposes.
Where permitted by applicable data protection laws, we reserve the right to
charge a reasonable administrative fee for retrieving your personal data
records. If so, we will inform you of the fee before processing your request.
You may communicate the withdrawal of your consent to the continued use,
disclosure, storing and/or processing of your personal data by contacting our
customer services, subject to the conditions and/or limitations imposed by
applicable laws or regulations. Please note that if you communicate your
withdrawal of your consent to our use, disclosure, storing or processing of
your personal data for the purposes and in the manner as stated above or
exercise your other rights as available under applicable local laws, we may
not be in a position to continue to provide the Services to you or perform
any contract we have with you, and we will not be liable in the event that
we do not continue to provide the Services to, or perform our contract with
you. Our legal rights and remedies are expressly reserved in such an event.
Furthermore, you also have the right to ask us to delete your data. If you
would like to have your data deleted, email your request to Once your request is received, we follow an internal
deletion process to make sure that your data is safely removed in the next
fifteen (15) working days. You will be contacted for verification and your
account will be deleted after necessary protocols are conformed to.
We do not sell products to minors, i.e. individuals below the age of 18, on
the Site and we do not knowingly collect any personal data relating to
minors. You hereby confirm and warrant that you are above the age of 18
and are capable of understanding and accepting the terms of this Privacy
If you allow a minor to access the Site and buy products from the Site by
using your account, you hereby consent to the processing of the minor’s
personal data and accept and agree to be bound by this Privacy Policy and
take responsibility for his or her actions.
We will not be responsible for any unauthorized use of your account on the
Site by yourself, users who act on your behalf or any unauthorized users. It
is your responsibility to make your own informed decisions about the use of
the Site and take necessary steps to prevent any misuse of the Site.



Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.



Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.



Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.


How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.